What are FAQs and why do I need them?

We created the FAQs (Frequently Asked Questions) to save you some time. 

The FAQs cover 95% of questions that are directed to our support team.

 

If you can't find a solution to your problem, feel free to contact our support team at service@kigaportal.com.

 

What is KiGaPortal?

On KiGaPortal you will find thousands of activities, resources and learning games for children from 2-10 years. With our ideas, you accompany children in their development and support them holistically.

Our ideas are developed by pedagogical experts and creatively implemented by the KiGaPortal team. The pedagogical offers are innovative and based on reform pedagogical principles.

Our inspiring pool of ideas is expanded week by week.

In addition, we offer further services such as a planning tool, a forum and a store.

 

Who is KiGaPortal aimed at?

KiGaPortal is aimed at pre-k teachers, kindergarten teachers, primary school teachers, interested parents and grandparents.

 

What do I get with KiGa Free?

By registering for free on KiGaPortal you have access to:

 

Free ideas

With KiGa Free you have access to free ideas every month. You can choose the ideas freely and adapt them to the age, interests and needs of the children.

 

Shop

In our shop, you can find selected educational products that you can easily order online and have delivered to your home.

 

Forum

As a registered user you can exchange opinions with other users in the forum.

 

What do I get with a KiGa subscription?

With a KiGa subscription, we offer you additional access to:

Planner

Our editorial team creates new plans on selected topics with ideas from KiGaPortal every week.

We also support you in creating your own individual weekly plans and project plans with our planning tool.

Favorites

With the favorites tool, you can quickly save your favorite ideas for later.

Share ideas

With the "Share Idea" tool, you can share ideas with parents, colleagues and friends for free.

Ordering a Subscription 

How can I order a subscription?

On the homepage, click on "Subscription & Prices". Here you will find all of our different subscriptions. Choose your preferred subscription and follow the directions.

 

I received an error message when I tried to order a subscription. What happened?

If your order could not be completed, please check your personal information again or contact us at service@kigaportal.com.

Please note that each e-mail address can only be registered once.

 

After successfully ordering a subscription, I never received a confirmation e-mail. Why?

If you didn't receive a confirmation e-mail after your subscription order went through, it could be due to the following errors:

 

- Transmission error

- Your inbox is full

- Your spam filter blocked our e-mail

- Your e-mail address is incorrect

 

How can I access my subscription?

After successfully ordering a subscription, you will receive an e-mail with an activation link.

When you successfully activated your account, you can log in to our website. You can find the "Log in"-button in the upper right-hand corner on our homepage.

After logging in, you will have access to all the lesson ideas included in your subscription.

Types of Subscriptions

KiGaPortal offers different types of subscriptions depending on your needs:

 

KiGa Free

With KiGa Free, you get access to free ideas from our vast pool of ideas every month. You can choose the ideas and adapt them to the age, interests and needs of the children.

 

KiGa Subscription for Teachers

Pre-K, kindergarten and elementary school teachers and principals can also choose a KiGa subscription for 1, 3, 6 or 12 months long. Prices and more information can be found on the subscription page.

This type of subscription can only be used by one individual.

 

KiGa Subscription for Schools

This variation offers a KiGa subscription for schools and universities.

With this subscription, you can obtain additional licenses for your employees, who can also access our ideas from home.

Prices and more information can be found on the subscription page.

 

What is an "additional license"?

Additional licenses can only be obtained through the KiGa subscription for schools.

For each additional license, you will receive an individual login (username and password), which your school manages independently. That way, all of your employees have their own login information.

 

How can I manage additional licenses?

Log in to the homepage and click on "account".

From the menu, choose "edit licenses".

 

Can I order additional licenses at any time?

Yes, you can:

 

- Log in to the homepage and click on "account"

- From the menu, choose "edit licenses"

- Click on "change number of licenses"

 

Can the KiGa Subscription for Schools be accessed for private use, as well?

Yes, when adding additional licenses you can enter your colleagues' private e-mail addresses so that you and your colleagues can access the ideas from home, too.

 

KiGa Subscription for Parents

With this subscription, you can learn and play with your child at home. You have access to all the lesson ideas.

 

KiGa Gift Subscription

Here you can give your colleague or friend the gift of a KiGa Subscription.

 

How do I order a Gift Subscription?

- Go to the homepage and click on "Subscriptions & Prices"

- Click on "give subscription" and follow the directions

- You will then receive a confirmation e-mail with a gift code

- Now you can send the gift code to your gift recipient

 

How can I activate a KiGa Gift Subscription?

- Go to the homepage and click on "redeem gift code"

- Enter your gift code and your personal data

- You will receive an activation link by e-mail

- Now your gift subscription is activated!

 

Are there subscriptions for students?

Yes, students can access order a Teacher Subscription for especially low prices. Check the box "I am a student" when placing an order.

Changing Subscriptions

Can I change my subscription?

In general, you can make changes within your subscription type (e.g. extend your KiGa teacher subscription from 6 to 12 months).

 

Where can I find information on my subscription? 

- Go to the homepage and click on "Account"

- From the menu, click on "subscription overview"

- Here you can see all the information about your subscription

 

Can I change my subscription type?

You cannot change the type of subscription (e.g. teacher or school subscription) while it is still active. To change your subscription type, please contact our support team.

 

Can I change my KiGa Free to a KiGa subscription? 

Yes, you can upgrade to a KiGa subscription at any time:

 

- Log in to the homepage

- Choose your desired subscription under "Subscription & Prices"

 

I ordered and paid for a KiGa subscription for 3 months. Can I change it to a KiGa Subscription for 12 months?

Yes! You can change your 3-month subscription to a 12-month subscription at the end of the current subscription period.

To change your subscription just follow these steps:

 

- Log in to the homepage and click on "Account"

- From the menu, click on "Change duration"

- Choose your desired subscription

 

I ordered a KiGa subscription for 3 months but haven't paid yet. Can I change it to a KiGa subscription for 12 months?

Yes! You can change your 3-month subscription to a 12-month subscription.

In this case, your unpaid invoice will be canceled and you will receive a new invoice for your 12-month subscription.

To change your subscription, please contact our support team at service@kigaportal.com.

 

I ordered and paid for a KiGa subscription for 12 months. Can I change it to a KiGa subscription for 6 months?

Yes, you can change the duration to a shorter subscription period at the end of the current subscription period.

To change your subscription, please contact our support team at service@kigaportal.com.

 

I ordered a KiGa subscription for 12 months, but haven't paid yet. Can I change it to a KiGa subscription for 6 months?

Yes! You can change your 12-month subscription to a 3-month subscription.

In this case, your unpaid invoice will be canceled and you will receive a new invoice for your 3-month subscription.

To change your subscription, please contact our support team at service@kigaportal.com.

 

Subscription Termination

My subscription is ending soon. Do I have to renew it?

No, every KiGa Subscription is automatically renewed by KiGaPortal.

 

How can I delete my free Account?

In case you want to delete your account, please contact our support team at service@kigaportal.com.

 

How can I cancel my subscription?

- Log in to the homepage and click on "Account"

- From the menu, click on "Change duration".

- Here you can cancel your subscription as of the end of the subscription period.

Login

I can't log in. What's the problem?

Check to see if you have entered your e-mail address and password correctly. (Be careful of capital and lower-case letters, spaces, etc.)

If it is still not possible for you to log in, please contact us at service@kigaportal.com.

 

I forgot my login information. How can I retrieve it?

If you have forgotten your password, you can create a new one:

 

- Go to the homepage and click on "Login"

- After entering your e-mail address, you can enter your password or click on the button "Password forgotten"

- Click here and enter your e-mail address

- You will then receive an e-mail containing a link to reset your password

- Follow this link to enter your new password

- Use this password to log in to KiGaPortal again

 

Newsletter

What kind of information will I receive from the KiGaPortal newsletter?

The free newsletter lets you know about the new ideas appearing weekly on our homepage as well as our Planner.

 

How can I order the newsletter?

You can sign up for the free KiGaPortal newsletter either:

 

A) When ordering a subscription

 

B) On our homepage:

Sign up for our newsletter by clicking "Newsletter" at the bottom of our homepage.

Enter your e-mail address here.

 

How can I unsubscribe from the newsletter?

You can unsubscribe from the newsletter directly from the newsletter itself.

 

Changing or Forgetting your E-Mail, Password or Customer Data

How can I change my personal information on KiGaPortal?

Under "Account" on our homepage, you can manage and change your personal subscription settings (e.g. customer data, billing address, e-mail address, password, etc.).

 

How can I change my e-mail address?

- Log in to the homepage and click on "Account"

- From the menu, click on "E-Mail".

- Enter your new e-mail address.

 

How can I change my password?

- Log in to the homepage and click on "Account"

- From the menu, click on "Password"

- Enter a new password

 

How can I change my customer data (e.g. address, phone number)?

- Log in to the homepage and click on "Account"

- From the menu, click on "Customer data" or "Addresses"

- Enter the information you wish to be changed

Changing Billing Information and Payment Methods

How can I change my billing address?

- Log in to the homepage and click on "Account"

- From the menu, click on "Addresses"

- Enter the new billing address

 

I am receiving my invoice by e-mail, but I would prefer to receive it by mail. Can I change this?

Invoices can only be sent by mail to customers in Europe. To change your settings:

 

- Log in to the homepage and click on "Account"

- From the menu, click on "Payment Type"

- Change the setting to your preferred method

 

I don't know whether I've paid my invoice. Where can I find out?

- Log in to the homepage and click on "Account."

- From the menu, click on "Invoices"

- Here you can see all the information about your invoices

Forum

How can I post in the Forum?

There are two ways to post in the KiGaPortal forum:

 

- As a KiGaPortal subscriber you automatically get a forum profile. With this, you can read all entries, start new topics in the forum, and respond to others.

- If you are not a KiGaPortal subscriber, you can still read all forum entries, but you cannot respond to others or start a new topic. You must register (for free) to do so. With this forum profile, you get free access to our forum.

 

How can I change my forum profile?

- Go to the homepage and click on "Account"

- From the menu, click on "Forum Profile"

- Change your forum profile

Homepage

Where can I find the Terms & Conditions for KiGaPortal?

Our Terms & Conditions can be found on our homepage.

 

Where can I find KiGaPortal's legal notice and contact information?

You can find this information by clicking on "Contact" on our website. 

How the Homepage Works

Which entries can I find under "New Ideas" on the homepage?

Clicking on "New Ideas" will take you to the current lesson ideas.

 

Which entries can I find under "Theme" on the homepage?

By clicking on "Theme," you will see many lesson ideas from our pool of ideas relating to certain seasons, holidays, festivals and other topics.

 

Which entries can I find under "Activities" on the homepage?

By clicking on "Activities", you will find lesson ideas and games divided by subject.

 

Which entries can I find under "Resources" on the homepage?

By clicking on "Resources", you will find different worksheets and templates.

 

Which entries can I find under "Lapbook" on the homepage?

Under "Lapbook" you will find templates for lapbooks on different topics.

 

Which entries can I find under "Planner" on the homepage?

Every week, the editors choose ideas from the archive which fit the weekly theme. You can import and adapt these ideas to your own plans.

 

Which entries can I find under "Learning Games" on the homepage?

Under "Learning Games" you can find different game ideas and How to Plays on various topics.

 

Which entries can I find under "Mandalas" on the homepage?

Under "Mandalas" you can find printable mandala templates on various topics.

 

How do I use the "Search" function on the homepage?

With our search function, you can quickly find the ideas you are looking for. Simply enter content-related, topic-related or seasonal keywords and click on the search icon. You can also look for ideas for a certain age group.

 

Lesson Ideas

Why are there green and orange ideas? 

- Green ideas: new ideas that are updated weekly

- Orange ideas: all entries from the pool of ideas, as well as the new ideas weekly

 

What can I find under "linked ideas"?

You will often find "linked ideas" at the end of an entry. These contain contents used in the lesson plan (e.g. picture cards to print, etc.).

 

How can I comment on a lesson idea?

Lesson ideas can only be opened and commented on by KiGaPortal subscribers. If you would like to comment on an entry, scroll down to the end and enter your comment under "New comment".

 

How can I rate a lesson idea?

Lesson ideas can only be rated by KiGaPortal subscribers:

 

- Open the lesson idea you would like to rate

- In the center of the page you will see the function five stars

- Choose the appropriate number of stars to give your rating

 

How can I print a lesson idea?

Lesson ideas can only be opened and printed by KiGaPortal subscribers:

 

- Open the lesson idea you would like to print

- At the bottom of the page you will see the function "print lesson" (symbol of a printer)

- The lesson idea will be opened in a PDF format and can be printed

 

 

Did this answer your question?

If not, please send us an e-mail at:

service@kigaportal.com